Return & Refund Policy

At Haxxus, we strive to provide quality products to our customers. If you receive a damaged, defective, or incorrect item, you may request a return or refund within 7 days of receiving your order.

Eligible Reasons for Return & Refund

Returns and refunds are accepted only in the following cases:

• Product received is damaged.

• Wrong product received.

• Product has a manufacturing defect.

• Product received in a different size than ordered.

How to Request a Return

To initiate a return, please contact us within 7 days of delivery by:

Email: haxxus12@gmail.com

Phone: +91 7988732706

Please provide:

• Order Number

• Clear photos of the product

• Photos of the package received

• Reason for return

Return Approval

Our team will review your request within 2-3 business days. If approved, return instructions will be shared with you.

Refund Process

Once the returned product is received and inspected, the refund will be processed within 5-7 business days.

• Prepaid orders: Refund will be credited to the original payment method.

• Cash on Delivery (COD) orders: Refund will be transferred to the customer's bank account.

Non-Returnable Cases

Returns or refunds will not be accepted if:

• The product has been used, washed, or altered.

• The return request is made after 7 days of delivery.

• The product is damaged due to customer misuse.

• The product is returned without original packaging.